Data Steward — Order Management
On-site · George Town, Penang, Malaysia
Job Summary
Own and maintain business definitions for order data elements including order type, line item status, committed ship date, delivery terms, and order priority flags; approve reference data and code lists governing order classification, fulfillment status categories, and delivery priority rules; ensure order data integrity and consistency across SAP/Oracle ERP, D365 CRM, CDW, and GF Connect. Partner with Order Management and Commercial Operations to drive data quality at order entry and throughout the order lifecycle. Define rules for order data maintenance including change management, cancellation handling, and split shipment logic. Support governance of order-related KPIs including on-time delivery, order fulfillment rate, and backlog accuracy. Coordinate with Supply Chain and Finance on order data dependencies for revenue recognition and supply execution. Work with the Data Quality & Governance Lead to define data quality rules and thresholds; Review data quality dashboards, prioritize issues, and coordinate remediation efforts. Provide business input on root cause analysis and practical solutions to recurring data issues. Provide domain expertise to the Business Process Architect for process design and improvement. Ensure processes for creating and updating data are followed and continuously improved. Represent the domain in change impact assessments and testing for new system features. Act as the go-to person for questions about the domain’s data across the organization. Communicate standards, changes, and expectations to users in the area. Escalate major data risks or issues to domain leadership and the Director of Data & Process.
Required Qualifications
- Bachelor’s Degree or equivalent experience in Business, Operations, or a related field
- 3+ years of experience in commercial operations, sales operations, or data management in a technology or manufacturing environment
- Deep knowledge of order management processes and order data structures in ERP systems (SAP or Oracle preferred)
- Experience in order management, commercial operations, or supply chain roles in a technology or manufacturing environment
- Familiarity with order-to-cash process flows and how order data quality impacts revenue recognition and customer satisfaction
- Understanding of order lifecycle management including creation, fulfillment, change orders, cancellations, and closure
- Experience with CRM and ERP integration points for order visibility and status tracking
- Data literacy — ability to read dashboards, identify data quality patterns, and interpret metrics
- Ability to define business rules clearly and translate requirements for technical teams
- Strong cross-functional collaboration and stakeholder engagement skills
- Ability to communicate complex data problems in clear, business-friendly language
- Proficiency with analysis tools such as Excel and Power BI
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