Data Processing Supervisor
$57,300–$87,100 year
On-siteMonroe, Wisconsin, United States
Job Summary
Oversee daily operations for handling returned mail and survey results, managing the end-to-end process from physical receipt and sorting to data conversion into electronic files. Lead a team in ensuring operational efficiency, data quality, and strict adherence to service level agreements while identifying workflow bottlenecks to optimize processes. Partner directly with sales teams to scope new opportunities, build pricing models, and conduct audits to maximize profitability. Serve as the primary escalation point for complex processing issues and support client onboarding to expand existing business accounts.
Required Qualifications
- Minimum of a High School Diploma or GED
- Minimum of 3 years of experience in data processing, document management, mailroom operations, or a production environment
- Minimum of 1 year of experience in a supervisory or team lead role
- Demonstrated knowledge of security and compliance best practices related to handling sensitive customer data
- Strong organizational and problem-solving skills with a keen attention to detail
- Experience working with production workflow or data management system
- Experience with lean manufacturing or process improvement methodologies
- Familiarity with high-volume mail sorting and scanning technology
- Understanding of data conversion techniques and quality control measures for electronic data entry
- Travel Requirement <10%, Possible travel to RR Donnelley corporate or other facilities
- All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen
Desired Qualifications
- Bachelor's degree preferred in Business Administration, Operations Management, or related field
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