Data Intake Specialist
$35,000–$60,000 year
On-siteEl Paso, Texas, United States
Job Summary
Answer and place phone calls with law enforcement personnel, accurately capturing information in real time while following established scripts. Collaborate with teams to examine data from criminal and civil investigations, developing methodologies to exploit investigative information. Perform data entry from hard and soft copies into large-scale systems, utilizing optical character readers and scanners as appropriate. Conduct periodic progress reviews to ensure quality control of findings and regularly report results to lead personnel. Manage data under tight timelines in a high-pressure, call-center-like environment while maintaining clear communications with various agencies. Requires a SECRET clearance, Bachelor's degree, and ability to work rotating shifts including evenings or weekends.
Required Qualifications
- Ability to hold a position of SECRET clearance level with the US government
- Bachelor's Degree and 1 year of work experience OR 5 years of work experience and no degree
- Comfort with high call volume — answering, screening, and documenting phone-based requests accurately and professionally
- Strong typing/data entry speed and accuracy while on live calls or processing time-sensitive information
- Skilled at multi-tasking in a fast-paced environment while maintaining clear communications with stakeholders
- Experience documenting processes and developing SOPs for data handling
- Ability to manage multiple tasks in a high-paced environment, including collaboration with various teams
- Must be local to El Paso, TX or willing to drive on-site 5 days a week
- Candidates should be comfortable working flexible hours, including potential evenings or weekends
Desired Qualifications
- Prior call center, dispatch, or customer service experience, especially in high-volume or time-sensitive environments
- Experience providing support to a 24/7 law enforcement operations unit
- Experience using data analytic/visualization tools such as MS Excel, Power BI, or others to design charts, create formulas, and analyze unstructured data (can be job or education-based)
- Military or law enforcement background or exposure
- Strong analytical skills for identifying trends, gaps, and ensuring data accuracy
- Demonstrated experience in reverse engineering and validation of data processes
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