Data Center Technician - Day
On-siteIndianapolis, Indiana, United States
Job Summary
Monitor the Critical Facilities Monitoring System to address alarm events and provide top-tier physical and remote customer support for colocation clients in a 24/7/365 facility. Execute sales orders, perform hourly walkthroughs of electrical and mechanical equipment, and assist with rack & stack tasks for customer gear. Manage package deliveries, answer client inquiries, and coordinate resources to resolve issues while maintaining detailed logs of events, inventory, and work tickets. Sign visitors, escort authorized personnel, and monitor planned outages or maintenance windows. Maintain ethical relations with contractors and tenants while adhering to all safety procedures and emergency protocols.
Required Qualifications
- High School Diploma
- 2 years of previous Data Center experience
- 2 years of customer service experience
- Strong troubleshooting, problem solving, multitasking and organization skills
- Operate with a 'safety first' mindset at all times
- Follow all current emergency procedures set forth by Netrality and the assigned property
- Excellent communicator and team player
- Experience working independently as well as collaboratively
- Effectively managing priorities while meeting hard deadlines
- Ability to work cross-functionally with ease
- Proficient with Microsoft Office Suite and Adobe Suite
- Excellent communication and interpersonal skills
- Self-motivated, initiative taker
- Highest ethical and professional conduct and integrity
- Adhere to all guidelines and expectations set forth in company's corporate handbook
Desired Qualifications
- Industry related certifications
- Associate degree+ in a technical area of study
- Fundamental knowledge of Data Center cooling and power infrastructure
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.