Data Center Tech II
On-siteAlpharetta, Georgia, United States
Job Summary
Monitor, identify, and troubleshoot customer-facing issues for servers, databases, and applications within the Data Center escalation structure. Operate and monitor Windows Server and Linux-based systems using established procedures to run daily lottery system operations. Compile and print status reports, process draws, and perform nightly processing tasks. Utilize incident management ticketing systems to document issues and perform basic networking troubleshooting. Respond to inquiries and requests for assistance from Lottery customers while completing shift checklists. Work a 6 AM to 6 PM, 7 days on and 7 days off shift as part of a tier 1, 24X7 operations team.
Required Qualifications
- High school diploma (or equivalent)
- 1-2 years' work or study in a computer related field
- Basic Windows operating systems
- Basic networking concepts
- Microsoft Office suite
- Must be able to obtain required regulatory gaming cards and licensing upon employment
- Consent to SG conducting a due diligence/background investigation
- Ability to sit
- Ability to stand
- Ability to walk
- Ability to bend
- Ability to use hands
- Ability to operate a computer
- Specific vision abilities to include close and distance vision
- Ability to adjust focus working with computer and business equipment
Desired Qualifications
- 1-2 years' experience in a computer related position
- Data Center or Network Operations Center experience
- Familiar with Windows Server and Linux operating systems
- Familiar with MS SQL Server and/or MySQL databases
- Familiar with ticketing systems
- The ability and desire to troubleshoot these items is highly desired
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