Data Center / Server Hardware
On-siteBrownsville, Texas, United States
Brownsville, Texas, United StatesOn-siteContractSmall
ContractSmall
Job Summary
Provide on-site technical support for Dell PowerEdge and enterprise server hardware, diagnosing failures to minimize downtime. Perform hands-on installation, removal, and repair of components including CPUs, memory, power supplies, storage, and GPUs. Execute rack-and-stack, cabling, and configuration while troubleshooting BIOS, firmware, and operating system issues. Conduct firmware updates using Dell iDRAC and manage both reactive break/fix and preventive maintenance. Document all service activities and escalate complex issues as needed. Participate in on-call rotations for extended coverage.
Required Qualifications
- on-site technical support for Dell PowerEdge and other enterprise server hardware
- Diagnose and resolve server hardware failures and system issues
- Perform hands-on hardware installation, removal, replacement, and repair
- Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
- Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
- Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
- Execute both reactive break/fix and preventive maintenance following established procedures
- Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
- Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
- Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
- Escalate complex technical issues when appropriate
- Participate in on-call rotations and provide extended coverage as required
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