Data Center Operations Leader
$150,000–$200,000 year
On-siteHillsboro, Oregon, United States
Job Summary
Lead daily operations across multiple hyperscale data center campuses, including Network Operations, Field Operations, Deployment Services, and Infrastructure Support. Ensure safe, reliable, 24x7 operations while meeting contractual SLA performance and driving operational readiness, incident management, and business continuity. Serve as the primary operational contact for assigned clients, managing workforce planning, staffing, and scheduling for up to 200+ employees. Monitor operational performance using dashboards and KPIs, manage operational budgets, and lead continuous improvement initiatives. Build high-performing teams of Service Leads and Technical Leads while fostering a culture of accountability and safety.
Required Qualifications
- Bachelor's degree in business, Engineering, Information Technology, or a related field, or equivalent on the Job experience
- 8+ years of leadership experience in data center operations, managed services, critical facilities, or mission-critical operations
- 5+ years managing multiple operational teams across geographically distributed sites
- Experience leading organizations of 100+ employees
- Demonstrated success managing enterprise or hyperscale customer relationships
- Experience leading 24x7 operations with accountability for safety, service delivery, and operational performance
- Strong financial and business management skills, including budgeting, workforce planning, and operational forecasting
- Proven ability to lead organizational change and continuous improvement initiatives
Desired Qualifications
- Experience managing 200+ employees
- Experience supporting Managed service, IT Operations, and Business Operations
- Knowledge of ITIL service management principles
- Lean Six Sigma, PMP, or other project management certifications
- Experience with executive dashboards, KPI reporting, and business reviews
- Strong understanding of mission-critical infrastructure and data center operations
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