Data Center Operations Coordinator
$150,000–$200,000 year
On-site · San Francisco, California, United States
Job Summary
Coordinate break/fix incidents across multiple data centers, track SLA compliance for incident response and resolution, and manage ticket queues while coordinating with on-site technicians, remote hands teams, vendors, and engineering groups. Maintain accurate records of failed hardware, replacements, RMAs, and repair status; escalate critical outages to leadership and engineering; schedule maintenance windows and emergency repair activities; provide daily/weekly operational status reports and incident summaries; ensure adherence to data center procedures and change management policies; identify trends in hardware failures and propose process improvements.
Required Qualifications
- Experience working in data center operations, IT infrastructure, or hardware support
- Strong understanding of server, storage, and networking hardware
- Experience with ticketing systems such as ServiceNow, Jira, or Remedy
- Ability to manage multiple priorities across several sites simultaneously
- Excellent communication and organizational skills
- Familiarity with SLA management and incident escalation processes
- Proficiency with Excel, reporting dashboards, and inventory tracking tools
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