Data Analytics Officer (UAE Nationals)
On-site · Abu Dhabi, Abu Dhabi, United Arab Emirates
Job Summary
Data Analytics Officer collaborating across data engineering, BI, and applied AI to convert diverse operational data (OCR, NPS verbatims, aviation systems) into trusted datasets, Power BI dashboards, and AI-driven insights for leadership and cross-functional teams. Responsibilities include building and maintaining Power BI reports, modeling data with DAX, designing scalable data pipelines using Python and cloud tooling (Azure/Fabric), leading NPS/OCR deep-dives, leveraging AI for analytics, partnering with stakeholders, and enforcing data governance and security.
Required Qualifications
- Bachelor's degree in computer science, Data Science, Statistics, Engineering or equivalent; Master's preferred
- 3 years in data analysis and / or data engineering, ideally in aviation, hospitality or guest-experience-driven industries
- Expert in Power BI (data modelling, DAX, Power Query, RLS); strong SQL and Python (pandas, ETL)
- Working knowledge of cloud data platforms (Azure Synapse / Fabric / Databricks)
- Demonstrated experience using AI / LLM tooling for data analysis — prompt engineering, RAG patterns, automation of reporting workflows
- Familiarity with aviation taxonomies: IATA NPS pillars, cabin & product classifications, route / network structures, IATA SSR / SSIM codes, ATA chapters where relevant
- Strong written and verbal communication; able to translate technical work for non-technical leadership
- Self-starter with the discipline to scope and deliver semi-autonomously
- Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence.
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