Data Analytics & CRM Administrator | Cleveland Browns
On-site · Berea, Ohio, United States
Berea, Ohio, United StatesOn-siteFull TimeMid LevelBachelors DegreeLarge
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Large
Job Summary
Data Analytics & CRM Administrator role focusing on implementing, automating, maintaining, and innovating Microsoft Dynamics CRM for ticketing, corporate partnerships, and B2B sales; creates dashboards and reports in Tableau/Power BI; trains staff on CRM processes; supports digital marketing campaigns and audience segmentation; collaborates across departments to improve data quality and sales effectiveness.
Required Qualifications
- Bachelor’s degree in Mathematics, Economics, Computer Science, Statistics, Sports Management, or Business (preferred)
- 2+ years of demonstrated operational experience with a CRM platform, preferably Microsoft Dynamics
- Minimum two years of experience in CRM campaign creation, workflow, and execution
- Experience working with reporting software such as Tableau or Power BI
- Proficient in CRM systems, preferably Microsoft Dynamics
- Strong ability to analyze large datasets using statistical tools and software (Python, Excel, SAS)
- Experience generating insights and building reports using tools like Tableau or Power BI
Desired Qualifications
- Experience with data tools and platforms: CRM platforms, particularly Microsoft Dynamics
- Proficiency in Tableau and Power BI
- Excel
- Campaign creation, workflow design, and execution within CRM platforms
- Strong analytical skills and ability to build reports
- Collaboration with digital marketing teams to support data-driven campaigns
- Ability to train staff on CRM processes
- Experience in marketing campaigns, audience segmentation, and A/B testing
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