Data Analyst, Program and Operations | Trailhead Content Activations and Outcomes
On-siteMexico City, Mexico City, Mexico
Mexico City, Mexico City, MexicoOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Own governance cadence by standing up review cycles and ratifying metric definitions across content performance, learner feedback, and business impact. Manage intake and prioritization of requests across three workstreams, applying sprint planning and capacity tracking to keep builds on track. Identify content approaches landing with sellers and customers, then enable stakeholders on dashboards and publish weekly to quarterly insights reports. Ensure analysis and dashboards ship into actual use to drive real changes to content, while following up on flagged issues and holding creators accountable for improvements.
Required Qualifications
- 3-5 years in program/project coordination, analytics operations, or business intelligence, with real strength in both disciplines rather than just one
- Proven ability to run a governance cadence end-to-end: standing up review cycles and ratifying metric definitions with stakeholders
- Proven ability to run real project management mechanics — sprint planning, backlog management, capacity planning, and dependency tracking — to keep cross-functional delivery on track
- Experienced in reading and interpreting dashboards, reports, and underlying data structures well enough to sanity-check the team's work and speak credibly to it with stakeholders
- Sharp, clear communicator — able to turn findings into well-designed slides and documents, and to manage senior stakeholders with confidence
- A track record of following through: chasing down whether recommendations actually get acted on, and holding people accountable when they don't — not just publishing a report and moving on
- Comfortable spotting a signal and moving fast on it, rather than waiting for the next scheduled review
Desired Qualifications
- Direct Trailhead or LMS platform experience
- Direct survey-program experience
- Project management tooling experience (Linear, Jira, or similar)
- Certified PMP
- Tableau Certified
- Ability to write basic SQL queries — not required, but a plus for digging into data independently
- Familiarity with Salesforce's evolving analytics and approved AI tooling
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.