Data Analyst (Non-voice)
On-siteCebu City, Central Visayas, Philippines
Job Summary
Address and resolve email inquiries from users, focusing on cashback discrepancies, missing rewards, and general account concerns. Investigate consumer issues by reviewing accounts and system data to provide accurate resolutions while managing workflows for problem investigation, solution implementation, and user education. Break down current workflows into smaller, more efficient tasks to enhance the service process and serve as a consumer advocate by understanding user challenges. Requires college-level education, strong analytical skills, excellent written communication, and the ability to manage multiple tasks in a fast-paced environment.
Required Qualifications
- At least College level
- Strong analytical skills and the ability to think critically when solving consumer issues
- Excellent written communication skills to ensure clear and effective responses
- Ability to manage multiple tasks and work efficiently in a fast-paced environment
- High attention to detail and a customer-first approach
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