Data Analyst
$90,000–$90,000 year
Remote · United States
Job Summary
Senior Data Analyst owns the analytics function for Tapcheck’s Support organization, defining how performance is measured and acted on, establishing KPI governance and reporting frameworks, and producing formal analyses and recommendations for executive leadership. Responsibilities emphasize strategic analytics, KPI governance, and analytics infrastructure (SQL, BI dashboards, data models, and cross-functional collaboration) while excluding QA testing or system performance auditing. The role requires autonomy, clear communication of findings to senior leadership, and the ability to influence support strategy, staffing, and resource allocation. Preferred experience includes fintech/SaaS, familiarity with Snowflake, Omni Analytics or LookML, and experience with Zendesk/Salesforce Service Cloud; a Bachelor’s degree in a related field is expected.”,
Required Qualifications
- Worked 4–6 years in a data analyst, BI, or analytics engineering role
- Advanced SQL proficiency with CTEs, window functions, and query optimization
- Built and managed dashboards hands-on in a modern BI tool (Omni, Looker, Tableau, Power BI, or similar)
- Leveraged AI-assisted tooling and connected integrations to enhance analytical output
- Operated independently — scoped problems, decided on methodology, and drove recommendations without close direction
- Communicated complex findings to non-technical audiences, including senior leadership, and defended recommendations under scrutiny
- Owned KPIs end-to-end: definition, calculation, governance, evaluation, and storytelling
- Worked comfortably in ambiguity and exercised judgment on matters of significance to the business
Desired Qualifications
- Experience in fintech, SaaS, or customer support operations environments
- Familiarity with Snowflake or similar cloud data warehouses
- Experience with Omni Analytics or LookML-based semantic layers
- Exposure to support platforms (Zendesk, Salesforce Service Cloud) and their data structures
- Understanding of contact center metrics and workforce management concepts
- Experience with dbt or other data transformation frameworks
- Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field
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