Data Analyst - Customer Solutions Office, Travel & Mobility Business(C&M)
On-siteTokyo, Tokyo, Japan
Job Summary
Provide reliable, timely, and actionable insights on customer operations performance and ensure automated, consistent reporting of customer and operational KPIs. Support the evaluation of operational, process improvement, and digital initiatives through data analysis while contributing to continuous improvement of customer management processes. Drive advanced analytics and develop AI-driven use cases within customer operations to identify mid- to long-term issues and deliver concrete solutions. Collaborate with managers, product, engineering, and technical teams to build data-driven approaches and management frameworks that enhance quality and efficiency.
Required Qualifications
- Experience in quality improvement initiatives/activities
- Experience leveraging AI solutions/tools
- Experience in data analysis
- Basic knowledge of statistics and/or machine learning
- TOEIC Score exceeding 800 (or similar level of English ability)
- University Degree earned in an English-speaking country
Desired Qualifications
- Experience in project management for small to mid-sized projects
- Hands-on experience using Python for data processing and preprocessing
- Development experience with BI tools (Tableau, MicroStrategy, DOMO)
- Reporting for senior management/executives
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