Dansktalende kundeservicemedarbejder – Stockholm
On-siteSolna, Stockholm, Sweden
Solna, Stockholm, SwedenOn-siteFull Time
Full Time
Job Summary
Handle incoming customer calls by analyzing problem statements and resolving them quickly, engagingly, and pedagogically. Manage multitasking across various software systems while maintaining clear communication and effective collaboration with colleagues. Overcome customer expectations and provide extra support in a high-energy environment, demonstrating calmness under pressure and strong empathy. Work full-time from the Stockholm office, starting September 28. This role supports customers for a well-known technology company in the finance sector, offering opportunities to develop skills in problem-solving and targeted work.
Required Qualifications
- Dansktalende kundeservicemedarbejder
- Har afsluttet gymnasiet med fuld studentereksamen
- Tager service alvorligt
- Trives med kundekontakt via telefon og mail
- Ønsker at gøre andres hverdag lettere
- Har gode IT-kundskaber
- Taler og skriver flydende dansk
- Taler og skriver flydende engelsk
- Er rolig i pressede situationer
- Er moden
- Har en naturlig interesse i at hjælpe andre
- Besidder en god empatisk evne
- Kan sætte sig i kundens sted
- Motiveres af at yde det lille ekstra
- Trives i et energisk arbejdsmiljø
- Ser udfordringer som spændende muligheder
- Kan gennemføre forskellige færdighedstests
- Kan besvare et digitalt interview med chatbotten Hubert inden for 48 timer
Desired Qualifications
- Erfaring med forskellige softwaresystemer
- Trives med multitasking
- Svenskkundskaber
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