Danish Speaking Customer Support Analyst in a Fintech Account - work in sofia
$180,000–$300,000 year
On-siteLisbon, Lisbon, Portugal or Copenhagen, Capital Region, Denmark
Job Summary
Deliver high-quality customer support to Danish-speaking users via phone, email, and live chat, assisting with account setup, payment processing, and transaction troubleshooting. Guide clients through identity verification procedures and investigate issues related to failed transactions or suspicious activity. Maintain accurate records of interactions within the CRM system and escalate complex cases to internal specialists. Stay current with FinTech product updates and regulatory requirements to provide informed assistance. Contribute to team performance targets and service improvement initiatives. Fully paid training and relocation support are provided.
Required Qualifications
- Native or fluent Danish language skills (both spoken and written)
- Valid EU passport or equivalent legal authorisation to work within the European Union
Desired Qualifications
- A genuine interest in the FinTech industry, digital payments, or financial services
- Previous experience in customer support, technical support, or client-facing roles within a financial or technology environment
- Strong analytical and problem-solving skills with a meticulous attention to detail, particularly when handling sensitive financial data
- Excellent communication skills in English (written and spoken)
- Comfortable working with CRM platforms, ticketing systems, and digital support tools in a fast-paced, on-site setting
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.