Danish-Speaking Customer Service Specialist
$16,800–$16,800 year
On-siteLisbon, Lisbon, Portugal
Job Summary
Provide professional customer support in Danish and English, assisting clients with inquiries and resolving service-related issues. Identify customer needs to suggest appropriate solutions and recognize potential business opportunities to recommend additional services. Utilize digital tools and platforms to manage interactions while handling challenging situations with professional conflict-resolution skills. Deliver a positive, customer-focused experience throughout each interaction. The role requires fluent Danish and good English, with a preference for contact center experience. Available for remote work from Portugal between 08:00 and 17:00.
Required Qualifications
- Fluent Danish language skills
- Good level of English
- Availability to work remotely from Portugal
- Working hours between 08:00 and 17:00
Desired Qualifications
- Previous experience in a Contact Centre or Customer Service environment
- Strong communication and interpersonal skills
- Good sales and customer engagement skills
- Comfortable working with digital tools and platforms
- Ability to identify customer needs and potential business opportunities
- Strong problem-solving and conflict-resolution abilities
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