Danish-Speaking Customer Service Agent in Finance - Relocate to Malta
$100,000–$100,000 year
On-siteÅrhus, Central Jutland, Denmark or Aalborg, North Denmark, Denmark
Job Summary
Guide customers through onboarding, documentation, and product information while providing professional support regarding payments and account-related enquiries. Communicate via phone, email, and SMS to ensure compliance with internal procedures and industry regulations. Collaborate with the Payments and Collections teams to identify sales opportunities and contribute to a positive, customer-focused team environment. Assist with sales reports, new colleague training, and workflow documentation to suggest improvements to systems and daily routines. Work Monday to Friday, 09:00–18:00, with no evening, weekend, or night shifts. Join a supportive Scandinavian team in Malta's growing finance hub.
Required Qualifications
- Excellent communication skills in Danish and strong English (spoken and written)
- Experience in customer service and/or sales
- Understanding of customer onboarding and verification processes
- Strong communication skills with a customer-focused and results-oriented mindset
- Excellent attention to detail and the ability to work independently
- A positive attitude and strong team spirit
- Good computer skills, particularly Microsoft Office and Excel
- To be eligible for this role, you must already hold an EU passport or have the legal right to work in Malta
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