Danish Customer Support Specialist - Mercedes-Benz Project - Relocate to Greece
On-siteEsbjerg, South Denmark, Denmark or Marbella, Andalusia, Spain
Job Summary
Danish Customer Support Specialist for a Mercedes-Benz project in Greece. You will be the primary voice and digital point of contact for drivers, handling 30 to 50 customer contacts daily across Connected Mobility Services, Premium Customer Service, and Roadside Assistance. Responsibilities include helping customers set up the Mercedes Me App, activate digital extras, book appointments, troubleshoot app login issues, connecting mobile devices, and coordinating recovery for breakdowns. Requires flawless Danish (C1) and strong English (B2) for training and daily operations. Must be tech-savvy with iOS/Android, hotspot connectivity, and typing ~25 WPM. Emphasizes problem-solving, empathy, and delivering a luxury experience even in upset situations. Relocation to Greece is provided with paid flight, hotel upon arrival, and real estate support; shifts are 24/7 on a rotational model with potential hybrid office flexibility.
Required Qualifications
- Native Danish speaker (C1)
- Strong English (B2) for training and daily operations
- Experience with mobile software (iOS/Android) and hotspot connectivity a plus
- Ability to handle 30-50 customer contacts per day via inbound calls and emails
- Empathy and ability to deliver luxury customer experience
- Driver's license or good geographical knowledge is a plus
- No formal experience required, customer service experience preferred
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