Daily Program/ Membership Commissioner
$41,600–$52,000 year
On-siteBaltimore, Maryland, United States
Job Summary
Oversee pickup operations and shift leadership by ensuring safe, organized environments while enforcing facility rules and brand standards. Manage court schedules, resolve player disputes, and train future hosts to maintain quality across basketball, pickleball, soccer, and volleyball. Proactively engage players to drive membership retention and conversion, while reporting incidents and equipment needs to the Logistics Director. Support tournament operations by communicating formats, managing tiebreakers, and collecting accurate scores. Work nights and weekends to deliver daily programs, tournaments, and fitness classes that foster community growth.
Required Qualifications
- Minimum of 1-3 years of professional experience with an emphasis on training and staff development
- Ability to work nights and weekends
- Can marshal resources effectively and comfortably
- Can navigate a fast-paced, ever-changing environment with minimal supervision
- Excellent written and verbal communication skills
- Dynamic personality interested in working in, and contributing to, a fun and active sporting environment
- Strong working knowledge of recreational rules and gameplay for basketball, pickleball, soccer, and volleyball
- Clear understanding of common pickup formats/ rules, including but not limited to: Layout of a court/field
- Clear understanding of common pickup formats/ rules, including but not limited to: Standard violations and fouls
- Clear understanding of common pickup formats/ rules, including but not limited to: Pickup rules (as defined by pickup one sheeter or tournament rules)
- Ability to maintain safe play
- Ability to pivot quickly to ensure the best playing format with the number of active participants
- Ability to clearly explain format to players of varying experience levels
- Support inclusive play by balancing competition with sportsmanship and social sports expectations
- Experience in sport, event, or project management and/or business development capacity
Desired Qualifications
- Strong understanding of the Volo Pass product including pickup offerings - sports, venues, locations, days - and upcoming events and tournaments
- Experience in sport, event, or project management and/or business development capacity
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