DAI Help Desk - All levels (Future Opportunity)
On-site · San Diego, California, United States
Job Summary
ERP Help Desk support across Associate, Mid-Level, and Senior Analysts. Provide Tier I–III support for ERP Help Desk tickets related to financial and technical system issues. Research, analyze, and resolve issues involving contracts, invoices, obligations, payments, and accounting transactions. Support reconciliation activities and assist in resolving financial discrepancies and unmatched transactions. Coordinate with internal teams and external stakeholders to resolve system and financial issues. Assist with posting obligations, correcting accounting transactions, and supporting audit readiness initiatives. Develop, update, and maintain Standard Operating Procedures (SOPs), job aids, and process documentation. Support and deliver user training for internal personnel and supported organizations. Escalate complex issues appropriately and track resolution through completion. Maintain excellent customer service while supporting a high-volume help desk environment. Participate in process improvement initiatives and contribute to operational efficiencies.
Required Qualifications
- Bachelor’s degree preferred; equivalent experience may be considered
- Experience supporting financial management, ERP systems, help desk operations, or accounting functions
- Strong analytical, organizational, and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively in a team environment
- Proficiency with Microsoft Office Suite, particularly Excel
- Ability to obtain and maintain a security clearance if required
Desired Qualifications
- Bachelor’s degree preferred; equivalent experience may be considered
- Experience supporting DoD financial management operations, ERP systems, accounting functions, or help desk environments
- Strong analytical, organizational, and problem-solving skills
- Excellent written and verbal communication skills
- Ability to obtain and maintain a security clearance if required
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