Czech-speaking Service Desk Analyst
$31,200,000–$41,600,000 year
On-siteBudapest, Budapest, Hungary
Job Summary
Act as the first point of contact for IT incidents via phone, chat, email, or self-service portal, logging and tracking all issues in the ITSM system to ensure timely resolution. Coordinate with internal technical teams to handle complex challenges, taking ownership of user problems and communicating progress until they are fixed. Maintain service levels by meeting performance targets and KPIs while delivering exceptional customer service and adhering to company policies. Identify opportunities to improve IT processes and user experience throughout your role. Fluency in Czech (C1/native level) and strong English skills are required, along with experience in IT Service Desk or Technical Support. This role offers a competitive base salary, structured onboarding, and continuous professional development within a multicultural work environment in Budapest.
Required Qualifications
- Fluency in Czech (C1/native level)
- Strong English skills (written and spoken)
- Previous experience in IT Service Desk, Technical Support, or Application Support (L1L2 level)
- Good understanding of operating systems, databases, and general IT concepts
- Experience with ITSM tools such as ServiceNow, BMC Remedy, or similar
- Excellent problem-solving and analytical skills with the ability to multitask
- Strong interpersonal and communication abilities with a customer-first approach
- Willingness to work on-site in Budapest, Hungary
Desired Qualifications
- Knowledge of ITIL frameworks
- IT-related certifications such as ITIL, MCSE, or similar technical credentials
- Familiarity with SAP applications or monitoring tools
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