Cyber Training Specialist
On-siteDallas, Texas, United States
Job Summary
Conduct Cyberbit Range training for SOC teams and individuals as part of new customer onboarding, building customized training paths to accelerate retention and upsell initiatives. Communicate with customers to analyze health metrics, run NPS surveys, and gather feedback while supporting the customer success team with product Q&A, demonstrations, and training exercises. Effectively position new product releases and features, improve technical documentation, and capture feature requests for Product Management, Sales, Development, Support, Engineering, and Marketing teams. Requires at least three years in technical training, SaaS customer success experience, and cybersecurity knowledge.
Required Qualifications
- At least 3 years' experience in a technical training
- Ability to plan, multi-task, and manage time effectively
- Excellent written, verbal, and interpersonal communication skills
- Works in a systematic and orderly fashion, able to dive deeply into detail
Desired Qualifications
- Customer Success Management in a SaaS organization – A strong advantage
- Cybersecurity knowledge and familiarity with security operations, methodologies, and products – Strong advantage
- Proven track record in delivering great value to customers.
- Post-sales support experience- a strong Advantage
- EC-Council | Certified Incident Handler / Certified Security Analyst – a strong advantage
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