CX Team Leader
Hybrid · Sydney, New South Wales, Australia
Job Summary
Lead frontline customer support team for Domain/CoStar Group property listings platforms, while also providing hands-on support to Real Estate agents; manage inbound inquiries via phone, live chat, and email; coach and mentor the team to achieve KPIs; drive leadership initiatives, onboarding and training for new joiners, and use QA framework to elevate expertise; resolve complex Level 2 inquiries and escalations, and contribute to a collaborative, growth-oriented culture with opportunities across Tech, Marketing, and Data.
Required Qualifications
- Previous experience in fast-paced customer service / tech support roles at a Team Leader level.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.