CX Support Analyst
$50,000–$80,000 year
On-site · Chennai, Tamil Nadu, India
Job Summary
The CX Support Analyst is key in investigating, resolving, and addressing inquiries related to clinical workflows in Athenahealth's Clinicals EHR and Communicator product. Responsibilities include analyzing and resolving queries about encounters, appointments, charting, documentation, fax management, and patient communications; conducting root cause analysis; collaborating with internal and external teams; maintaining documentation of issues and resolutions; and ensuring high client satisfaction. Candidates should possess strong analytical skills, effective communication abilities, and a flexible mindset to adapt to a 24/7 client support environment.
Required Qualifications
- Bachelor’s degree in any discipline
- Strong analytical, communication, and organizational abilities
- Detail-oriented and maintaining a client-centric approach
- Strong desire to learn and adapt to frequent changes in the product
Desired Qualifications
- 2-4 years of experience in RCM or equivalent experience in any Customer support or product support domain
- Technical proficiency – Hands on using CRM systems and ticketing tools or troubleshooting software
- Ability to analyze and think critically while resolving issues
- Clear verbal and written communication skills
- Customer first mindset with strong ownership
- Ability to work in a dynamic environment with frequent changes
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