CX Specialist SMB (French & Spanish)

Manage customer experience initiatives for small and medium businesses across French and Spanish markets, including drafting localized communications, analyzing feedback trends, and coordinating with sales teams to address client concerns. Monitor key performance metrics to identify service gaps and implement process improvements that enhance user satisfaction. Collaborate with product and support groups to refine onboarding workflows and ensure consistent messaging alignment. This role requires fluency in both languages and experience with CRM tools.