CX & Service Designer

CX Lead to drive the strategy and execution of exceptional customer and service design initiatives — shaping end-to-end experiences across all touchpoints for clients. Responsibilities include defining and championing the overall CX strategy, leading end-to-end journey and blueprint design, maintaining CX artifacts (journey maps, service blueprints, personas, experience principles), overseeing a mixed-methods CX research program, analysing feedback and data to identify friction points, translating findings into actionable recommendations for product/service teams, partnering with cross-functional teams (Product, Engineering, Marketing, Operations, Sales), managing stakeholders, facilitating workshops to foster customer-centric culture, developing detailed project plans, and establishing KPIs to measure impact. Requirements include 7+ years in CX/UX/Service Design with strong strategy leadership, deep CX/Service Design expertise, extensive research experience (qualitative & quantitative), proven stakeholder management, and excellent English communication. This role offers a permanent contract with a hybrid work model and international collaboration.