CX Improvement
On-site · London, England, United Kingdom
Job Summary
CX Improvement role focused on strategy optimization, cross-department collaboration, and data-driven decisions to enhance customer experience and satisfaction. Responsibilities include leading team operations, talent development, implementing innovative service models (omni-channel/personalized experiences), and monitoring CX metrics to identify improvement opportunities and manage risks. JD.com and Joybuy context highlight global retail infrastructure and cross-border capabilities, with emphasis on collaboration with product, technology, and operations to drive process and system optimization and strengthen competitive positioning.
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