CX Associate

Assist with general inquiries, process customer orders, and coordinate shipments while communicating delivery updates. Manage open orders and backorders, expediting shortages as needed. Act as a liaison between customers, sales, materials, and warehouse teams to support forecasting and placement sheets. Maintain customer pricing and quotations while analyzing issues to solve problems and evaluate processes for frictionless improvements. Build and maintain customer relationships throughout the journey. Requires high school diploma, proficiency in Microsoft Office, and strong communication skills. Full-time role based in Birmingham, Alabama.