CX Agent - Lead Logistics
On-siteBangkok, Bangkok, Thailand
Job Summary
Coordinate with internal and external stakeholders, vendors, shippers, and key account managers to achieve required delivery timelines and resolve customer issues proactively. Manage end-to-end ownership of shipments, including purchase order and booking management, carrier selection, cargo planning, customs clearance, and transportation oversight. Maintain a customer-centric approach by prioritizing tasks based on business criticality, adhering to SOPs and IOPs, and monitoring performance against KPIs and the Global Operation Index. Ensure accurate and timely reporting while collaborating with commercial teams to strengthen customer relationships and prevent recurring errors.
Required Qualifications
- Supply Chain Management or Freight Forwarding Experience
- Good command of spoken and written English
- Good working knowledge of MS Office products including Word, Excel and PowerPoint
- Highly result oriented & attention to detail
- Ability to converse with people of all levels
- Ability to work in an agile manner
- High analytical / problem-solving skills
Desired Qualifications
- Positive attitude
- Good communication & interpersonal skill and should be able to build good working relationship
- Good working knowledge of MS Office products including Word, Excel and PowerPoint
- Highly result oriented & attention to detail
- Ready to take challenges/collaborate with cross functional teams
- Able to work under pressure and meet tight deadlines
- Well organized, efficient and effective
- Capacity to handle change, stay open to different ideas and support for positive change
- Understand work in an agile manner
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