CUX Design Specialist
$34,800–$34,800 year
HybridBratislava, Bratislava Region, Slovakia
Bratislava, Bratislava Region, SlovakiaHybridFull Time$34,800–$34,800 yearLarge
Full TimeLarge
Job Summary
Optimize AI bots through advanced prompt engineering, build email auto-replies to improve first-contact resolution, and refine digital journeys to reduce escalations. Increase self-service usage by identifying friction points and implementing scalable solutions while ensuring Help Centre content remains clear and automation-friendly. Integrate Service Cloud flows and align bots with service processes into a seamless experience, turning Voice of Customer data into measurable improvements for digital containment. Lead initiatives end-to-end from insight to rollout.
Required Qualifications
- 2–3 years in CX, UX, Conversational Design, or similar
- Strong hands-on experience with AI bots & prompt engineering (LLMs preferred)
- Experience with Salesforce Service Cloud
- Proven success improving self-service and automation performance
- Ownership mindset
- Analytical thinking
- Strong communication skills
Desired Qualifications
- LLMs preferred
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