Custumer Service
On-siteFranconville, Île-de-France, France
Franconville, Île-de-France, FranceOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Handle inbound customer interactions via phone, email, and chat in French, providing support for product usage, orders, deliveries, returns, and general inquiries. Ensure a high-quality customer experience by accurately documenting interactions in internal systems and meeting defined quality, productivity, and customer satisfaction KPIs. Escalate complex cases when needed and follow resolution procedures while collaborating with internal teams to ensure smooth service delivery. This role is situated in Athens, Greece, offering a multicultural environment with a sunny climate and Mediterranean lifestyle.
Required Qualifications
- Native or near-native French (C1/C2)
- Good command of English (B2 or higher)
- Strong communication and problem-solving skills
- Customer-focused attitude with attention to detail
- Ability to work in a fast-paced, multicultural environment
- Basic computer literacy and comfort with CRM tools
Desired Qualifications
- Previous customer support experience
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