Customer Xperience Xpert
$33,280–$35,360 year
On-siteLubbock, Texas, United States
Job Summary
Improve customer service experience by taking ownership of customer issues and following problems through to resolution. Respond to customer inquiries in a timely manner while developing service procedures, policies, and standards to meet satisfaction goals. Analyze customer relations data statistics and share reports throughout the organization, providing insight into industry developments to apply best practices. Create engaged customers to facilitate organic growth and develop expert-level knowledge of Sonny's Controls to support on-site team members. All other marketing responsibilities are assigned as needed.
Required Qualifications
- Bachelor's degree in Business Administration or related field preferred
- 1-3 years experience with in similar role
- Proficient in Microsoft Office (Excel, Outlook), Mac (Pages & Numbers)
- Customer service: 3 years (Preferred)
Desired Qualifications
- Passion for communications and customer service
- Strong project management skills
- Top-notch oral and verbal communication skills
- Strong knowledge of communication practices and techniques
- Proven experience managing customer service data
- Detail-oriented approach with ability to work under pressure to meet deadlines
- Impeccable time management skills with the ability to multitask
- Working knowledge of customer service software, databases and tools
- Strong technology skills
- Develop expert level knowledge of Sonny's Controls and serve as support for on-site team members
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.