Customer Value Partner, US
$150,000–$200,000 year
RemoteUnited States
Job Summary
Own the full customer lifecycle from scoping and implementation through ongoing value realization, adoption, and new use cases, acting as the single accountable owner with no handoffs. Manage delivery using Hawk's best practices by building plans, tracking progress, and reporting clearly while driving GRR and NRR outcomes. Design joint success plans that align Hawk's delivery to each client's real business objectives and regulatory context, then build confidence to secure renewals and expansions. Monitor usage and performance to optimize false positives and analyst hours, leveraging AI and agentic tools for faster insights and reporting. Work pre-sale conversations as a credibility engine and defend executive relationships across governance calls and QBRs. Requires 5+ years in B2B enterprise customer success, delivery, or engagement management with a track record managing $500K+ ARR accounts. Fluent German communication skills required.
Required Qualifications
- 5+ years in customer-facing roles spanning some combination of customer success, engagement management, or delivery/project management within B2B enterprise software
- A real track record managing accounts at $500K+ ARR, including cross-sell or expansion work
- Comfortable owning a delivery plan end to end, scoping, tracking, and reporting
- Strong grasp of SaaS and enterprise software delivery models
- Hands-on comfort with AI and agentic AI tools and techniques
- Genuine comfort operating at C-suite level
- A bias toward ownership over process
- Experience in, or real appetite for, a start-up or scale-up environment
- Fluent German communication skills
Desired Qualifications
- experience in AML, fraud prevention, or another regulated financial services domain
- Another language relevant to Hawk's EMEA customer base, in addition to fluent English
- Prior experience where you personally carried both the commercial number (GRR/NRR) and the delivery outcome for the same account
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