Customer Value Manager SME B2B
HybridKista, Stockholm, Sweden
Job Summary
Drive commercial growth in the SME segment by developing strategies that grow revenue, reduce churn, and increase customer loyalty through cross-sell, upsell, and renewal initiatives. Execute targeted commercial activities including price increase campaigns, CX improvements, and data-driven offers while prioritizing actions based on customer value and commercial potential. Develop risk management frameworks to protect revenue and own KPIs for churn, relational NPS, renewal ASPU, and cross-sell/upsell performance. Leverage predictive models and NBA/NBO frameworks to identify next-best actions and ensure insights translate into concrete commercial plans. Collaborate with sales, marketing, and product teams to align the organization and activate the right commercial conditions. Work from Tele2's B2B unit in Stockholm, applying a customer-focused approach to help enterprises digitalize and develop their business potential.
Required Qualifications
- Experience in commercial roles such as customer management, segment management, business development or management consulting
- Experience in driving revenue growth through cross-sell, upsell, price initiatives or retention strategies in B2B environments
- Strong commercial acumen and experience owning KPIs such as churn, NPS, ASPU and cross-sell/upsell performance
- Experience with NBA/NBO frameworks and translating predictive insights into commercial action
- Experience with Microsoft Office suite; Excel, PowerPoint
- Strong data driven mindset, with experience working with AI
- Fluency in both Swedish and English, written and spoken
- This role is placed in Stockholm in Tele2s headquarter in Kista, offering a hybrid working model
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.