Customer Value Architect
RemoteUnited States
Job Summary
Own the value plan for assigned accounts, connecting the original business problem to measurable outcomes and adoption targets. Build trusted relationships with business and technical stakeholders, aligning Mixpanel's capabilities to customer priorities and pain points. Support discovery on customer needs, update adoption plans, and partner with Account Executives and renewal counterparts to drive expansion and retention. Lead enablement sessions on dashboard design, funnel analysis, and retention modeling to grow product usage. Monitor usage and health signals to surface wins, deepen adoption, and catch risks early. Spot underused features and capabilities, triage product questions, and develop a point of view on customer AI maturity using Mixpanel's AI surface. Coordinate escalations with GTM, Product, and Engineering, sharing learnings with the broader team.
Required Qualifications
- 2 - 4 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience
- A track record of building relationships across a range of stakeholders, from business partners to technical teams
- The ability to translate technical concepts, like data models and product metrics, into terms that land with non-technical stakeholders
- Growing experience connecting product usage to customer outcomes and ROI
- Comfort supporting adoption plans that tie daily work to a customer's larger goals
- Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots
- A collaborative approach to working across account teams and internal partners to move plans forward
- Good judgment for prioritizing which accounts and actions need attention first
Desired Qualifications
- Background in product analytics, growth, or data-driven product development
- Experience in a technical advisory or professional services capacity
- Familiarity with analytics instrumentation, event tracking, or data tooling
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