Customer Value Architect
Remote · Singapore, Singapore or South Korea
Job Summary
Customer Value Architect drives onboarding, Falcon Flex adoption, activation, and platform value realization for enterprise accounts. You’ll onboard new customers, partner with sales and technical teams, and deliver tailored value proposals and Executive Business Reviews to demonstrate ROI and accelerate module adoption. You’ll lead renewal efforts, support expansion within accounts, and enable cross-sell/upsell while maintaining executive-level relationships with key decision-makers. The role requires deep industry knowledge of customer objectives, strong financial and negotiation skills, advanced presentation capabilities, and fluency in English and Korean; travel to customer sites and internal meetings is expected. This position is based in Singapore with opportunities for remote engagement in Korea, and involves working across large enterprise accounts and coordinating with cross-functional teams to maximize security investments and reduce churn.
Required Qualifications
- Minimum 8+ years of relevant professional experience
- BA/BS or equivalent educational background is preferred
- Fluency in English and Korean
- Ability to travel as needed to customer and internal meetings/events
- Expert-level presentation, customer service, financial/acumen, and negotiation skills
- Fully adept at consultative effectiveness and establishing trust with internal and external customers
Desired Qualifications
- 8+ years of relevant enterprise customer success, account management, or sales experience
- expert-level presentation, customer service, financial acumen, and negotiation skills
- deep industry knowledge of customers' decision-making processes and business objectives
- BA/BS or equivalent educational background (preferred)
- fluency in English and Korean
- ability to travel as needed to customer and internal meetings/events
- proven track record of managing complex customer relationships and driving value realization
- familiarity with security software solutions and license models
- strong consultative effectiveness and trust-building with internal and external stakeholders
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