Customer Trust Lead

Lead end-to-end responses for security questionnaires, DDQs, and vendor risk assessments across new business, renewals, Extended Services engagements, and Installations – supporting the full customer-facing organization via RFPIO. Maintain and improve a high-quality content library in RFPIO and SafeBase reflecting Emburse positions across 14 products. Triage inbound requests, route non-security items, and manage response SLAs with proactive communication; escalate blockers. Serve as internal SME on Emburse's security and compliance posture across SOC 2, ISO 27001, NIST 800-171, CSA CAIQ, GDPR, CCPA and others, in direct liaison with CISO and DPO. Translate complex concepts into clear, customer-facing language, staying current on certifications and product-level control updates. Partner with Security, Legal, and Product teams to validate responses and identify gaps. Co-manage SafeBase Trust Center as the primary self-service destination for customer security inquiries and drive SafeBase adoption to reduce inbound DDQ volume. Enforce intake governance, document reason codes for out-of-scope requests, and maintain accurate engagement records for pipeline visibility and capacity planning.