Customer Trust Analyst
$126,000–$189,000 year
On-siteSanta Clara, California, United States
Job Summary
Own and execute the customer security evaluation lifecycle by answering technical inquiries, questionnaires, and audit requests to eliminate security friction and accelerate deal closure. Manage and optimize the customer-facing Trust Center portal, ensuring high-quality accessibility for SOC reports, ISO certifications, and penetration test summaries. Partner directly with Engineering, Product Management, Legal, and Compliance to translate intricate technical details into clear, business-oriented responses that satisfy strict enterprise security and regulatory requirements. Build, maintain, and automate reusable response libraries to reduce questionnaire turnaround times and elevate standard response quality across all go-to-market engagements. Track recurring security inquiry trends and audit feedback to identify process enhancements, advocating for customer security priorities within internal product and security roadmaps. Work in an in-office environment at the Santa Clara, CA office.
Required Qualifications
- 2-5 years of experience in Customer Trust, GRC, Information Security, Security Assurance, Compliance, or a related field
- Understanding of core cybersecurity concepts, cloud security architectures, and enterprise security frameworks, including SOC 2, ISO/IEC 27001, NIST CSF, and GDPR
- Ability to synthesize technical controls, system architectures, and security policies into clear, impactful, customer-facing messaging for enterprise security teams and executive stakeholders
- Demonstrated ability to manage technical evaluations under tight deadlines by coordinating effectively with cross-functional partners across Sales, Legal, Engineering, and Security
- Meticulous attention to detail and sharp analytical skills to evaluate complex security questionnaires, contract terms, and compliance artifacts to ensure precise, high-impact responses
- Work from the Santa Clara, CA office
- In-office environment
Desired Qualifications
- Proficiency with generative AI applications or workflow automation solutions to further optimize trust operations
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