Customer Transformation - Manager
On-siteWellington, Wellington Region, New Zealand
Wellington, Wellington Region, New ZealandOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Lead client engagements by analysing needs, implementing software solutions, and providing training for Salesforce applications to optimise operational efficiency. Manage project planning, budgeting, execution, and completion while coaching team members, leveraging unique strengths, and mentoring others to deepen expertise. Address conflicts with clients and stakeholders, escalate issues where appropriate, and uphold professional standards and independence requirements. Partner with leadership to ensure collective ownership of quality, timelines, and deliverables.
Required Qualifications
- Broad range of consulting skills and experience across various Salesforce applications
- Versatile knowledge to assist clients in optimising operational efficiency and achieving their strategic objectives
- Leadership style that motivates, develops, and inspires others to deliver quality
- Ability to coach, leverage team member's unique strengths, and manage performance to deliver on client expectations
- Knowledge of how business works to identify opportunities that contribute to the success of the Firm
- Ability to lead with integrity and authenticity, articulating purpose and values in a meaningful way
- Embrace of technology and innovation to enhance delivery and encourage others to do the same
- Ability to analyse and identify the linkages and interactions between the component parts of an entire system
- Ability to take ownership of projects, ensuring their successful planning, budgeting, execution, and completion
- Ability to partner with team leadership to ensure collective ownership of quality, timelines, and deliverables
- Ability to develop skills outside your comfort zone, and encourage others to do the same
- Ability to effectively mentor others
- Ability to use the review of work as an opportunity to deepen the expertise of team members
- Ability to address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate
- Ability to uphold and reinforce professional and technical standards, the Firm's code of conduct, and independence requirements
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