Customer Training Specialist
Hybrid · Lisbon, Lisbon, Portugal
Job Summary
Training-focused role developing and delivering world-class training for Geotab's resellers, customers, and employees. Responsibilities include mapping training plans, onboarding and technical training, adapting curricula to diverse audiences, creating learning materials, acting as a product subject matter expert, and supporting the LMS (myLearning). Requires strong communication, ability to work with partners and cross-functional teams, and multilingual fluency (English, Portuguese, French). Travel up to 25% and a flexible hybrid in-person/remote work model.
Required Qualifications
- Degree in business, education, or a related field, or equivalent combination of education and work experience
- Experience delivering training across a variety of modalities
- Bilingual proficiency — English is required; additional languages are a plus
- Strong aptitude for learning and navigating new software platforms quickly and independently
- Excellent verbal and written communication skills, with demonstrated active listening and empathy
- High attention to detail with strong organizational skills and the ability to plan, prioritize, and execute efficiently without sacrificing quality
- Ability to proactively identify and resolve challenges independently, with a growing track record of implementing effective solutions
- Demonstrated ability to anticipate customer needs and mitigate issues before they escalate
- Thorough product knowledge orientation — able to quickly build expertise and provide accurate, informed guidance
- Collaborative team player who actively shares information and contributes to shared goals
- Ability to travel up to 25% for multiple weeks at certain global locations
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