Customer Trainer I
$47,000–$47,000 year
On-siteSuffolk, Virginia, United States
Job Summary
Develop instructor-led, virtual, and hands-on training for Navy operators, administrators, and shipboard system users on the Collaboration at Sea application and operational workflows. Convert existing user guides, system documentation, and lessons learned into structured training modules, lesson plans, student guides, presentations, job aids, and electronic learning materials. Break complex documentation into audience-specific segments and conduct training for individual commands, large groups, and multi-ship events while explaining workflows, troubleshooting concepts, and common user issues. Maintain training schedules, attendance records, course evaluations, and program documentation; coordinate activities with Navy commands and technical subject matter experts; and support training at shore facilities and afloat units across CONUS and OCONUS locations. Receiving cross-training on system administration and NOC support functions to strengthen instructional effectiveness.
Required Qualifications
- Bachelor's degree in education, training, information technology, or a related field
- Equivalent directly relevant Navy training experience
- Minimum three years of experience developing curriculum and delivering instructor led, virtual, or hands-on training
- Demonstrated experience training Navy personnel or supporting Navy operational, technical, afloat, or shore-based environments
- Experience developing or maintaining lesson plans, student guides, presentations, job aids, assessments, and other instructional materials
- Strong public speaking, presentation, written communication, and classroom facilitation skills
- Ability to translate technical and operational information into clear training content for audiences with varying experience levels
- Proficiency with Microsoft Office, particularly PowerPoint and Word
- Active Secret clearance
- U.S. citizenship
- Ability to travel approximately 30% annually to CONUS and OCONUS Navy locations
- Travel may include Navy shore facilities and afloat units
Desired Qualifications
- Formal Navy instructor or training qualification highly preferred, including Navy Instructor NEC 805A, legacy NEC 9502, Navy Instructor Training Course, Master Training Specialist, Afloat Training Specialist, or another recognized Navy training certification
- Experience supporting Fleet training, Mobile Training Teams, Navy schoolhouses, shipboard training, or unit-level readiness programs
- Knowledge of Navy curriculum development standards, adult learning principles, instructional systems design, or the PADDIE+M process
- Experience developing computer-based training, electronic learning content, or blended learning programs
- Familiarity with Navy afloat communications, collaboration, or information systems
- Experience with CAS, CENTRIXS, HCL Domino, Sametime, Persistent Chat, or Microsoft Exchange
- Working knowledge of Windows Server, user access, authentication, networking, help desk support, or basic system troubleshooting
- Experience coordinating training schedules across multiple commands and geographic locations
- Security+ or another DoD 8140-aligned certification if needed for future technical access
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