Customer Technical Support Specialist

First point of contact for technical queries for ASX customers; provide high quality technical support for customers who develop to and access ASX Markets and Information systems; support customer readiness for ASX technical releases to ensure an outstanding customer experience. Actively monitor and maintain customer connectivity for ASX critical systems; participate in customer readiness for system and product releases; build and share knowledge of ASX customers; deliver exceptional service with high standards of support; support ASX customer communications to ensure awareness; assist in operating external test and production environments; manage centralized customer hotlines and inboxes; collaborate with Operations, Business Development, Project and IT teams to enhance the customer experience; participate in initiatives related to operational risk reduction, technical change and process improvement; ensure availability and servicing within support hours and agreed SLA; support recruitment and onboarding with background checks as part of the process; flexible working arrangements including hybrid options. The role requires legal authorisation to work in Australia on a permanent basis.