Customer Technical Support
$25,000–$35,000 year
HybridMilano, Umbria, Italian Republic
Job Summary
Respond to customer requests via phone, email, or chat using appropriate tools. Resolve first-level issues by performing walkarounds and providing clear instructions. Develop ad hoc procedures for problem solving tailored to customer needs. Record all reports in the internal system and promptly escalate complex issues to the technical team. This Customer Technical Support role offers a tailor-made career path with varied missions, access to an internal training academy, and opportunities to contribute to R&D topics within Scalian's international engineering consulting group. Fluent Italian and English skills are required.
Required Qualifications
- Diploma in Electronics or Aeronautics
- Italian (Fluent)
- English (fluent, oral and written)
Desired Qualifications
- Experience in support or customer care roles (preferred)
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