Customer Technical Support Representative
$40,000–$60,000 year
Remote · Jacksonville, Florida, United States or United States
Jacksonville, Florida, United States or United StatesRemoteFull Time$40,000–$60,000 yearEntry LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Entry Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
Customer Technical Support Representative responsible for providing technical support and customer service for IQ Fiber internet service, requiring strong problem-solving skills and a customer-first attitude.
Required Qualifications
- Excellent customer service skills
- Strong technical aptitude
- Ability to learn and grasp new concepts
- Excellent verbal and written communication skills
- Must pass criminal background check
- Positive attitude and commitment to customer issues
Desired Qualifications
- 2 years of customer service experience
- 1 year in a contact center setting
- 6+ months troubleshooting basic network/Wi-Fi issues
- Telecommunications experience preferred
- Ability to multi-task in a fast-paced environment
- Experience in ticketing, CRM, billing, ordering, scheduling systems
Additional Requirements
- Local candidates only
- Must be authorized to work for any employer in the U.S.
- Unable to sponsor H1B Visa
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