Customer Tech Support Specialist
$51,291–$75,460 year
On-siteKansas City, Missouri, United States
Job Summary
Facilitate fulfillment activities for onboarding new services, updating user profiles, and providing product education. Act as the escalated point of contact for customer inquiries, technical maintenance, troubleshooting, and transactional support. Coordinate customer documentation and follow through to completion while providing support to Treasury Officers for access and navigation needs. Partner with internal departments to ensure client needs are met and problems are resolved. Manage multiple requests and moderate technical issues with significant attention to detail. This role supports UMB's Commercial Treasury Customers within the Implementation team, focusing on payment spectrum solutions that drive cash management efficiencies.
Required Qualifications
- 3 years customer service, technical support, or operations experience or equivalent education
- Excellent customer service skills (incoming calls, branch or operations support)
- Demonstrates familiarity with networks and internet protocols
- Understands online security means and purpose
- Ability to effectively manage multiple requests, concerns and problems in a professional manner requiring significant attention to detail
- Above average interpersonal skills
- Showcases ability to identify and solve routine to moderate technical issues
- Demonstrates organizational skills and being a self starter
- Demonstrates strong verbal and written communication skills
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