Customer Svc Rep
$34,320,000–$45,760,000 year
On-siteHouston, Texas, United States
Job Summary
Answer incoming calls, emails, and texts from patients, providers, and clinics while assisting with prescription status, order processing, payment inquiries, and shipping updates. Collect and verify patient demographic and prescription information, enter data into the pharmacy management system, and coordinate with pharmacists to resolve questions or expedite orders. Process payments, schedule deliveries, and maintain detailed documentation of all interactions while ensuring compliance with HIPAA and pharmacy regulations. Escalate complex clinical issues to pharmacists and participate in quality improvement initiatives to enhance the patient experience.
Required Qualifications
- High school diploma or GED
- Minimum of 2 years of customer service experience
- Excellent verbal and written communication skills
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
- Proficiency with Microsoft Office and computer-based systems
- Ability to learn pharmacy software and CRM platforms
- Strong problem-solving and conflict-resolution skills
- Professional demeanor with a patient-centered approach
- Ability to occasionally lift up to 20 pounds
Desired Qualifications
- Experience working in a compounding, specialty, or retail pharmacy
- Knowledge of pharmacy terminology and prescription workflow
- Experience with pharmacy management software
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