Customer Svc Front End Mgr - Normal IL
$48,250–$75,750 year
On-siteNormal, Illinois, United States
Normal, Illinois, United StatesOn-siteFull Time$48,250–$75,750 yearEnterprise
Full TimeEnterprise
Job Summary
Oversee team member engagement, onboarding, training, and coaching for the Customer Service and Front End departments. Drive performance management, succession planning, and talent development while managing daily work assignments and guidance for Leads and Team Leaders. Directly lead operations and financials, including shrink, safety, scheduling, forecasting, and conflict resolution to maximize sales and productivity. Own budget line items in the P&L and ensure compliance with store standards and procedures. Identify process improvements and uphold Meijer culture across the store location.
Required Qualifications
- Bachelor's degree or equivalent experience
- Minimum 4+ years of retail/grocery or customer service experience
- Demonstrated ability to communicate with team members in a way that provides clear and precise direction
- Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions
- Demonstrated ability to lead an organization that practices working safely at all times
- A strong business acumen
Desired Qualifications
- Progressive leadership experience preferred
- A passion to provide industry leading service
- Demonstrates proactive/creative thinking and applies it to the business
- A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share
- An innovative attitude to help Meijer set the industry standard
- A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported
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