Customer Support - Voice
RemotePhilippines
PhilippinesRemoteFull TimeSmall
Full TimeSmall
Job Summary
Respond to incoming customer inquiries about cosmetic treatments, pricing, and service benefits. Set appointments by coordinating availability with the salon or spa team. Proactively engage warm leads with follow-up questions to encourage consultation bookings. Educate clients on treatment package differences to support informed decision-making. Follow up with interested clients who have not yet booked and send appointment reminders to reduce cancellations. Requires 2+ years in customer service or appointment scheduling, preferably within cosmetics or beauty, with excellent English communication skills.
Required Qualifications
- Minimum of 2 years in customer service, sales, or appointment scheduling roles
- Experience within the cosmetics or beauty industry
- Excellent verbal and written communication skills
- Ability to explain complex treatments in simple, clear language
- Strong commitment to providing a high level of customer service
- Friendly and empathetic attitude towards clients
- Experience using CRM software to track customer interactions, manage appointments, and follow up on leads
- Ability to manage multiple calendars, appointments, and customer follow-ups
- Ability to ensure all tasks are completed efficiently and accurately
- Ability to quickly address customer concerns
- Ability to offer solutions
- Ability to adapt to changing schedules or customer needs
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