Customer Support - Voice

Job Summary

Required Qualifications

• •Minimum 3-5 years of experience in customer support, dispatch, office administration, or service-based operations
• •Strong spoken and written English with a clear, neutral or American-accented voice suitable for direct client interaction and phone-based support
• •Proven ability to manage technician schedules, coordinate service routes, and handle real-time adjustments in a fast-paced service environment
• •Hands-on experience working within CRM systems, including lead entry, pipeline management, and maintaining accurate customer data across multiple input channels
• •Ability to confidently handle client concerns, resolve issues, and maintain strong customer relationships to support repeat business and positive reviews
• •Highly organized, proactive, and capable of managing office and dispatch responsibilities independently without becoming a bottleneck in daily operations
• •Manage inbound and outbound calls, texts, and messages with homeowners, providing clear, professional support for service inquiries, scheduling, and updates
• •Build and manage daily job schedules, assign technicians efficiently, and coordinate routes to maximize productivity across service areas while ensuring timely arrivals
• •Proactively notify customers ahead of appointments with arrival windows, confirmations, and real-time updates to improve customer experience and reduce no-shows
• •Accurately input, update, and manage all leads from multiple sources (calls, messages, inquiries) within the CRM, ensuring complete visibility of pipeline and job status
• •Handle day-to-day administrative workflows including job tracking, technician coordination, and maintaining organized records to support a smooth-running service operation
• •Handle client concerns, service questions, and post-job follow-ups with a focus on retention, satisfaction, and long-term relationship management
• •This is a remote position

Desired Qualifications

• •home services industry experience